2024 Property Tax Payment Instructions for Mortgages and Mass Payments

This memorandum provides needed information by institutions and mortgage lenders submitting tax payments. The process and schedule for property tax payments is detailed below.

The Mecklenburg County Office of the Tax Collector (OTC) collects real estate taxes for Mecklenburg County, the City of Charlotte, and the six surrounding towns: Cornelius, Davidson, Huntersville, Matthews, Mint Hill, and Pineville.

The 2024 tax bills and mortgage notifications will be issued on or by July 31, 2024.

Mecklenburg County’s 2024 Tax Schedule:

  • June 14: Submit Pre-Commitment/Parcel Identification file to the OTC. Please follow the instructions in this document.
  • July 31: Tax bills are issued and mailed by the Office of the Tax Collector.
  • July 31: Mortgage files available for payment to the various institutions.
  • September 1: Tax due date.
  • October: Second billing (if needed, of properties not billed in July).
  • November 15: Due date for payments and associated electronic payment files for escrowed taxes due (per attached resolution)
  • November 16: File of all outstanding taxes available (inclusive of second billing).
  • December 13: Payments and associated electronic payment files for all escrowed taxes from October billing due (for second billing and any “catch up” payments only).
  • January 6, 2025: Last day to pay taxes without interest (January 5th falls on a weekend, therefore the last day to pay is the first week day following the last day to perform the action, per state statute).
  • January 7, 2025: Taxes become delinquent and accrue 2% interest for January.

Important Information

Please note that we use Autoagent for the submission of pre-commitment and payment information. For information on Autoagent , call 1-877-932-8478.

All Pre-Commitment/Parcel Identification files must be submitted electronically via Autoagent. If you do not have access to Autoagent, please email [email protected] to obtain formatting specifications for alternative electronic submissions.

Payment information for more than 20 parcels must be submitted via Autoagent or approved electronic format obtained by contacting [email protected]. Any payments for 20 or more parcels (including individual checks from the same lender or one check from one lender for multiple parcels) submitted in a non-electronic format will be returned and subject to interest if not paid on or before January 6, 2025.

To ensure that we receive the correct information to process your payments timely, please read these instructions.

Payment files can be emailed to [email protected].

Payments should be mailed to: 

Office of the Tax Collector:
ATTN: Bulk Payment Processing, 
PO Box 31457
Charlotte NC 28231
OR
3205 Freedom Drive, Suite 3000
Charlotte NC 28208

  • Please ensure that all payments balance to the electronic payment file. Payments that do not balance will be returned to the mortgage or tax service company for correction.
  • Please verify your data for accuracy before submission by reviewing parcel numbers and/or bill numbers, if applicable, and ensuring that the files are formatted properly to reduce the possibility of error.
  • To obtain paid receipts, please provide return envelopes with correct postage. If you would like for us to use a courier service such as Federal Express to send you receipts, please provide your account number for the desired courier such as your FedEx number.
  • A file of all unpaid taxes is available online. 
    Select ‘Browse Data’ in the middle column and scroll down to ‘Unpaid Tax Bills.’ For questions regarding this site, contact Land Records - GIS at 980-314-4640.
  • Note that any overpayments or refunds will be returned to the tax servicing company, or the mortgage company, rather than the individual property owner(s). A refund report will accompany the refund check(s).
  • Our Public Access System is a valuable online tool for researching tax and parcel information. 

  • Please note that 2024 taxes become delinquent on January 7, 2025 and will accrue interest. Per North Carolina General Statute § 105-381, interest cannot be waived.

    Thank you in advance for your collaboration. If you have questions, please contact us at [email protected] or 980-314-4400.